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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Randall Koziczkowski

June 4, 2026

5  out of  5
rating by Randall Koziczkowski
"Fast and so far good rates"
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Marcellino Hinca

May 14, 2026

5  out of  5
rating by Marcellino Hinca
"Patty Schmidt did an excellent job helping me find the best and most reasonable quotes, she goes above and beyond and I’m very pleased with her work."
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Ben Nader

May 3, 2026

5  out of  5
rating by Ben Nader
"Brian and Patty got my coverage fast and at a much better price. I would highly recommend!"
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Gavin Fitzpatrick

April 30, 2026

5  out of  5
rating by Gavin Fitzpatrick
"Excellent service! Purchased a used vehicle and my agent set me up on full coverage insurance and explained money saving options and different coverage options as well! Extremely concise and simple, very happy with my experience! Fully explained everything so there was no unknowns."
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Craig Inglish

March 3, 2026

5  out of  5
rating by Craig Inglish
"Brian and Patty are great to work with! They're always super responsive and have been a great help providing the best coverage and price options for home and auto insurance (including a teenage driver)."
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Tom Keister

December 30, 2025

5  out of  5
rating by Tom Keister
"The Bartz Agency always offers top notch service!"
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Chris Retzlaff

December 4, 2025

5  out of  5
rating by Chris Retzlaff
"My family and I transferred our policies to Brian and his team over a year ago due to the recommendations of others applauding Brian's personalized service to each of his clients. Case in point: I recently changed my auto policy, and not even 10 minutes later I received a call from Brian himself confirming the details and simply calling to catch up and connect. No business or insurance talk, just getting to know one another more. You can't beat that kind of service. Class act."
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Robin

November 27, 2025

5  out of  5
rating by Robin
"Been with this group a long time and never had anything but excellent service. I highly recommend them."
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Deanna Kaebisch

August 24, 2025

5  out of  5
rating by Deanna Kaebisch
"I have dealt with this agency under the present and past Agents for over 35 years. Associate Patty Schmidt has handled our our requests and answers our many questions over the years with extreme patience and excellent customer service. She knows us and our many lines and levels of insurance well. We have shared many laughs rather than tears over account. I also want to thank Associate Sanic Timmer for all her help as well. Another one great at customer service and personality as well.
My family and friends have been referred by us to this team because of their exceptional service and they all acquired accounts. Patty and Sanic are part of the main reason we remain."
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Becky Mayer

July 29, 2025

5  out of  5
rating by Becky Mayer
"Brian has been fantastic to work with. We recently purchased a new vehicle and he actually presented ways for us to save on our new policy. We trust that he will review our account to ensure we’re covered without trying to oversell. Thank you, Brian!"
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Kenneth Surber

July 7, 2025

5  out of  5
rating by Kenneth Surber
"We wanted to talk about our insurance needs, and he had all the information we needed and answered all our questions."
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George W.

July 1, 2025

5  out of  5
rating by George W.
"Patty always takes good care of us. She is an invaluable team member at this agency!!!"
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Eric Ewald

July 1, 2025

5  out of  5
rating by Eric Ewald
"I have used this agency for years. Brian and his team always do a great job reviewing our insurance needs. His consultative approach is much appreciated. I have and will continue to refer people there."
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Lisa Daujotas

June 11, 2025

5  out of  5
rating by Lisa Daujotas
"We have worked with this office for, well, too many years to remember and have always received prompt, friendly and efficient assistant from Patty Schmidt!! It has been a pleasure to work with her as she assists with communication, appointments and updates!!!"
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Barry Arnold

June 5, 2025

5  out of  5
rating by Barry Arnold
"Clark and now Brian are awesome ... but Patty is the glue that makes it a great experience!!"
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Ted Mansell

May 9, 2025

5  out of  5
rating by Ted Mansell
"Brian recently took over this agency and the transition has been smooth sailing. Patty is always super helpful!"
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Cynthia Hesse

April 21, 2025

5  out of  5
rating by Cynthia Hesse
"I could share multiple examples of EXCELLENT customer service provided by Patty at the Wales State Farm Office. Most recently, there was error from the billing department that made an error in the amount I owed. Not only did Patty say she would contact the billing department, she followed up and contacted me with the new amount and explained that new bill would be forth coming as well as apologizing on behalf of the billing department. I appreciate her professionalism and extra effort to provide correct answers and follow through! Thank you Patty!"
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mara robichaud

April 20, 2025

5  out of  5
rating by mara robichaud
"The team is great! I’ve worked with everyone at some point when I’ve stopped by, or called with a question. They are always so happy to help explain everything & make sure you feel well taken care of. Even more, I saved about $200 on my insurance! I Highly recommend the Brian Bartz State Farm Team!"
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Robert Tischer

April 9, 2025

5  out of  5
rating by Robert Tischer
"I have nothing but positive feedback for Brian and his team. I've been with State Farm since the 70s. They are an outstanding branch to work with. Patty is very helpful when questions come up and she responds quickly. She is able to provide us with quotes and answers when needed."
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Kimberly Tischer

April 8, 2025

5  out of  5
rating by Kimberly Tischer
"Brian and his team are fantastic. Patty is an outstanding person. When we have questions, she is always willing to provide us with help. We get fast responses when needed. Thanks for doing amazing work."
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b Hopeful

March 4, 2025

5  out of  5
rating by b Hopeful
"This office us extremely helpful, professional, knowledgeable and personable. I had a very pleasant experience meeting Brian, his knowledge and expertise are above and beyond excellent customer service. He took time to review my policies and make suggestions for adjustments. It was refreshing with a good spirit in the office including the office staff always helpful."
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Mark Loepfe

January 20, 2025

5  out of  5
rating by Mark Loepfe
"Had a incident with my van and had a issue with claims. Brian and the fantastic staff solved the issue efficiently and very professionally. Definitely recommend this agent and staff . Thankyou . Great job ,keep it up"
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William Restock

January 17, 2025

5  out of  5
rating by William Restock
"Great Experience! Brian took the time to walk us through the complicated world of Home and Auto insurance. He clearly explained our options and provided different quotes based on adding or eliminating coverages. He answered our questions without making us feel stupid. We enjoyed our time with Brian and feel confident that he is the right person to support us with our Home and Auto needs. We signed up that night with Brian after 35 years of allegiance to another insurance provider. That says a lot about what Brian and State Farm can do for you!

Thank You,
Bill
Hartland, WI"
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Pamela Brown

November 6, 2024

5  out of  5
rating by Pamela Brown
"I recently made the switch to State Farm about a year ago for better rates and the team made the transition flawless! Great team at the Wales location!"
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Rachel Kitzan

November 5, 2024

5  out of  5
rating by Rachel Kitzan
"Fantastic experience with Brian and his team!!! My husband and I have been with State Farm for over 20 years. When we were notified that our current agent was retiring we were a bit nervous. However, Brian’s customer service has completely exceeded our expectations! During a review of our policies he was fully prepared, answered all of our questions, provided insight so we could make educated adjustments to align with our current needs. We will be looking forward to working with Brian for the next 20 years! Rachel and Jason"