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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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b Hopeful

March 4, 2025

5  out of  5
rating by b Hopeful
"This office us extremely helpful, professional, knowledgeable and personable. I had a very pleasant experience meeting Brian, his knowledge and expertise are above and beyond excellent customer service. He took time to review my policies and make suggestions for adjustments. It was refreshing with a good spirit in the office including the office staff always helpful."
We responded:
"Hi B - thanks so much for your kind review! It was such a pleasure meeting with you and going over your coverages. I am glad to hear you found the meeting beneficial, and we look forward to helping with your insurance needs for many years to come! ~Brian"
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Mark Loepfe

January 20, 2025

5  out of  5
rating by Mark Loepfe
"Had a incident with my van and had a issue with claims. Brian and the fantastic staff solved the issue efficiently and very professionally. Definitely recommend this agent and staff . Thankyou . Great job ,keep it up"
We responded:
"Hi Mark - thanks for the kind words! We know the claims process can be difficult to navigate at times, and we appreciate you putting your trust in our office to help make things right. I am so glad to hear the end result was a positive one, and thanks for coming in to show us the end result - the van turned out absolutely fantastic! ~Brian"
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William Restock

January 17, 2025

5  out of  5
rating by William Restock
"Great Experience! Brian took the time to walk us through the complicated world of Home and Auto insurance. He clearly explained our options and provided different quotes based on adding or eliminating coverages. He answered our questions without making us feel stupid. We enjoyed our time with Brian and feel confident that he is the right person to support us with our Home and Auto needs. We signed up that night with Brian after 35 years of allegiance to another insurance provider. That says a lot about what Brian and State Farm can do for you! Thank You, Bill Hartland, WI"
We responded:
"Bill - it was a pleasure to meet with you and Ellen to discuss your insurance needs! I am so pleased that you found our meeting beneficial and our office looks forward to being your insurance resource and advocate for years to come! ~Brian"
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Pamela Brown

November 6, 2024

5  out of  5
rating by Pamela Brown
"I recently made the switch to State Farm about a year ago for better rates and the team made the transition flawless! Great team at the Wales location!"
We responded:
"Thank you for sharing your experience, Pam! I couldn't agree more that our team here in the Wales State Farm office is great; Patty and Sanic do a wonderful job assisting all of our insureds with their needs and providing the highest level of care in all they do. We look forward to helping you with your insurance needs for years to come! ~Brian"
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Rachel Kitzan

November 5, 2024

5  out of  5
rating by Rachel Kitzan
"Fantastic experience with Brian and his team!!! My husband and I have been with State Farm for over 20 years. When we were notified that our current agent was retiring we were a bit nervous. However, Brian’s customer service has completely exceeded our expectations! During a review of our policies he was fully prepared, answered all of our questions, provided insight so we could make educated adjustments to align with our current needs. We will be looking forward to working with Brian for the next 20 years! Rachel and Jason"
We responded:
"Thank you for the kind words, Rachel! It was a pleasure working with you and Jason, and I am so glad to hear you both left our meeting with all your insurance questions answered and that you felt it was such a positive experience. Looking forward to seeing you both again! ~Brian"